FAQs

ORDERING

  • How do I order?
    • Simply click the "Buy it Now" button, System will add the selected item to your cart. Then reaching to the checkout process ( you can edit your cart at cart page or icon anyway, Insert your shipping address and select the shipping methods. Finally, Complete your purchase and you'll receive an order confirm email.

  • I made a mistake on my order (address, size, etc)... can I change it?
    • If this happens to you, just email us at support@thesecretpicks.com as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we start as quickly as we can after you order and it ships out as soon as it's finished. If your order has already been shipped, we can made a replacement once for you.
  • What payment methods do you accept?
    • We use the PayPal secure payment gateway. 

      ** You can also use the PayPal checkout to pay with the major credit card companies without having to log in to your account.

  • Are my payments secure?
    • Yes, it's 100% safe and secure checkout via world standard secure

SHIPPING

  • How much is shipping?
    • We ship worldwide for FREE - No surprises or hidden fees. 

  • Do you ship internationally?
    • We currently offer all international shipping. We can ship the goods for USA, Canada and Europe with insured Shipping with tracking number.
    • How do I track my package?
      • You can check on the status of your order at any time by going to the following the shipping confirmation email or track your order page on website. You can also reach out to our customer support desk at support@thesecretpicks.com to ask questions anytime. 
    • I ordered 2+ items, but only received one... where's my order?
      • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

    Shipping times to the rest of world

    When shipping within the all international countries, your order will arrive within these delivery estimates based on your location and selected shipping speed.

    Destination Country Standard Shipping (business days)
    Contiguous U.S. 10 to 20
    Canada 15 to 25
    United Kingdom 15 to 30
    Europe 20 to 40 (depended on country)
    Brazil 20 to 45 
    Mexico 20 to 45 


    Note: 
    In many areas Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. 

    REFUND & REPLACEMENT ITEMS

    • I still have not received my order. What should I do?
      • Please contact support at support@thesecretpicks.com We'll recheck your transit status again. If it have loss or any kind of problem we'll resend a new one first. So if you still have not received it. We'll refund your money back.

    • My product have a damage or received a wrong items
      • Please contact support at support@thesecretpicks.comYou should to send a photo of  wrong items or a damage product to us. we'll, as soon as possible, make a replacement for you and send a tracking number once when it was shipped.
      • Replacement or Refund for Unhappy items
        • Please contact support at support@thesecretpicks.com
        •  You should to send a photo of  wrong items or a damage product to us. we'll, as soon as possible, make a replacement for you and send a tracking number once when it was shipped.

        • For request a refund: Please contact support at support@thesecretpicks.com
          Some orders need to return to our company and refund will complete within 3-5 days after we have receive your product. 30 days money back guaranteed from purchased day according our policy

      Returns and Refund

      Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      Return your item to: 

      The Secret Picks Warehouse
      Huangtingshuianxiaoqu, Lichengqu
      Putian, Fujian, China   
      zip code 351100   
      phone number +8615860021907

      (The shipment fee will be responsible by the customer.)
      Inform us the post tracking no. After we received the shipment, we will transfer the full refunding (100%) to your bank account. 
      Half Refund (50%) : For 50% refunding, you can keep the items you already received. Please inform us as soon as possible for this matter. The process will take around 5 business days to transfer the money to your bank account. 


      Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

      Additional non-returnable items:
      Gift cards.
      Downloadable software products.
      Some health and personal care items.

      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      There are certain situations where only partial refunds are granted (if applicable).
      Book with obvious signs of use.
      CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 45 days after delivery.